Frequently Asked Questions
Yes, however you should be aware your Visa Prepaid Card may not be accepted at automated fuel pumps. You can pay for your fuel purchase with the station attendant rather than swiping your Visa Prepaid Card at the pump. Your Visa Prepaid Card should not be used for recurring transactions.
Some merchants, like hotels, restaurants, and mail-order companies factor in an automatic service charge or additional expenses when using a Prepaid Card. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Visa Prepaid Card and use another form of payment for the balance or tip.
Cardholders can use the Visa Prepaid Card for online or phone purchases, but will need to be sure the name, address, and phone number on the Visa Prepaid Card account information is exactly the same as the information given to the merchant. If the information is different, the purchase could be declined.
Notice to Our Customers
We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us. We appreciate your patience and look forward to serving you now and in the future.
For Customer Service Inquiries please contact the number on the back of your card or dial 1-877-373-6726
ATTN: Customer Service
10615 Professional Circle Ste. 102 Reno, NV 89521
When contacting us please provide your name, your card account number and the last four digits of your phone number. Please help us help you by providing as much information as you can.
Perfect Gift™ Incentive/Reward Prepaid Visa Card is issued by Peoples Trust Company pursuant to licence by Visa Int.
*Trademark of Visa Int., used under licence by Peoples Trust Company