Perfect Gift™ Incentive/Reward Prepaid Visa* Card

Frequently Asked Questions

Visa Prepaid Cards can be used wherever Visa cards are accepted. To use the card at a point-of-sale terminal, simply swipe the magstripe on the back of the card and sign the receipt. Each time the Visa Prepaid Card is used, the purchase amount is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment.
To register your Visa Prepaid Card go to cardholder.incentivecardstore.ca.You will need the 16-digit card number printed on the card front.
You can check your balance online at cardholder.incentivecardstore.ca. or by calling 1-877-373-6726. A merchant will not be able to tell you how much money you have remaining on the Visa Prepaid Card. Knowing your balance before shopping will help assure that the Visa Prepaid Card has enough funds available to pay for your purchases.
Some merchants permit ‘split transactions’. If you wish to use your Card for a purchase that is greater than the balance associated with your Card and the seller permits split transactions, you must charge only the exact amount available on the Card to the Card. Then you must pay the difference using another payment method. The merchant may require payment for the difference in cash rather than accepting another card, such as a credit or debit card. Some merchants may not accept these ‘split transactions’. If you fail to inform the merchant that you want to perform a split tender transaction prior to completing the transaction, your Card is likely to be declined.

Yes, however you should be aware your Visa Prepaid Card may not be accepted at automated fuel pumps. You can pay for your fuel purchase with the station attendant rather than swiping your Visa Prepaid Card at the pump. Your Visa Prepaid Card should not be used for recurring transactions.

Some merchants, like hotels, restaurants, and mail-order companies factor in an automatic service charge or additional expenses when using a Prepaid Card. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Visa Prepaid Card and use another form of payment for the balance or tip.

Cardholders can use the Visa Prepaid Card for online or phone purchases, but will need to be sure the name, address, and phone number on the Visa Prepaid Card account information is exactly the same as the information given to the merchant. If the information is different, the purchase could be declined.

No. The Perfect GiftTM Incentive/Reward Prepaid Visa Card is non-reloadable.

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Notice to Our Customers

We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us. We appreciate your patience and look forward to serving you now and in the future.

Call

For Customer Service Inquiries please contact the number on the back of your card or dial 1-877-373-6726

Write

Blackhawk Network
ATTN: Customer Service
10615 Professional Circle Ste. 102 Reno, NV 89521

When contacting us please provide your name, your card account number and the last four digits of your phone number. Please help us help you by providing as much information as you can.

Issuing Statement

Perfect Gift™ Incentive/Reward Prepaid Visa Card is issued by Peoples Trust Company pursuant to licence by Visa Int.

*Trademark of Visa Int., used under licence by Peoples Trust Company